Mutt House Shop

1. The commissioning of The Mutt House (the Company) by the Client (the owner of the dog(s)) to carry out Dog Boarding and/or training assignments, whether verbally or in writing constitutes acceptance of these Terms of Business. These general terms and conditions are designed to be used with the Booking Form and pet information sheet completed by all customers. Any booking where an information sheet has not been completed and signed by the client (or where submitted online where the submission constitutes such acceptance) will NOT be covered by The Mutt House’s insurance.
2. All bookings are to be made through The Mutt House (Nicky or Colin Pickford). All other boarders we may refer you to are agents of the Company and must have their own boarding license issued by their local Council.. Any assignments carried out privately and not directly through the Company will NOT be covered by The Mutt House’s insurance.
3. Bookings for dog boarding are charged at daily rates not overnight rates. Arrival days and departure days are charged as full, separate days
4. A deposit is required to secure all bookings. This will normally be payable at the consultation visit. U ntil it is received the booking is not confirmed. Please note that this is non-refundable.
5. Should the original boarder be taken ill and/or is unable to finish the booking, we would aim to find another suitable boarder and owners informed of the change.
6. Any boarders used by the Company are visited personally by Nicky and/or Colin to ensure that their property is suitably safe, clean and secure for any breed or size of dog that the boarder is prepared to accept. Boarders will be assessed for attitude, handling and ability with dogs. The Mutt House uses calm assertiveness and force-free methods wherever possible. Similar attributes will be sought in any boarders we choose to use. Subsequent visits during booking periods may be arranged to ensure continued maintenance of these standards.
7. The client confirms that all pets are fully vaccinated, have up to date flea and worm treatments, are not in heat, and in good health (unless so stated in information sheet).
8. Should a dog require treatment for parasites during its stay, the client gives permission for this to be carried out by the boarder or, if necessary, by a vet and they will cover all costs incurred. The Mutt House registered veterinary practice is Companion Care, 148 Southampton Road, Park Gate, PO14 4EH. If using one of our other boarders, they will advise who their registered practice is.
9. All clients must specify if they wish their dog to be let off the lead. The Mutt House’s insurance covers eventualities whether on or off lead, but your knowledge of your dog’s recall abilities should decide this option.
10. If you wish to shorten your booking (e.g. you return early from your holiday), you will not be entitled to a refund or any compensation.
11. Should The Mutt House staff or one of its recommended boarders be bitten or otherwise exposed to any disease or ailment received from the client’s pet, the client shall be responsible for all payment of costs incurred by the boarder in receiving treatment and subsequent care plus any legal costs arising as a consequence.
12. If your pet(s)’ behavior or condition prohibits the Company or its boarders from caring for them, the client authorises their pets to be placed in a kennelling establishment or other suitable accommodation with all charges incurred payable by the client. There will be a minimum £20 charge for transporting the anima(s) in this instance plus mileage costs. In this event no part of the booking fee is refundable.
13. In the case of an emergency (fire, flood, etc) or where the boardee’s license should be suspended or revoked, all efforts will be made to contact your emergency contact to plan and agree alternative accommodation.
14. The Mutt House is insured by Pet Business Insurance and covers public liability as well as full care custody and control of animals. However the Company and any bnoarder it may recommend cannot be held responsible for any injury or fatality of a pet whilst in their care.
15. Clients must make boarders aware of any unsociable, violent or otherwise undesirable behavior prior to the booking. Whilst boarders are fully competent in their handling of animals, any damage or injury may result in the client being liable for any costs that are incurred. This includes but is not limited to cleaning costs, furniture repair, damage to personal items, and kennelling costs where a dog has to be removed.
16. Wherever possible, The Mutt House will endeavor to follow the emergency procedures agreed in the information sheet. However, in instances where this is not possible (e.g. emergency contact is not contactable) the Company reserves the right to make decisions to ensure the welfare of the pet.
17. If your pet requires veterinary attention during the course of the booking, The Mutt House will arrange for your dog to see a veterinary surgeon. This may incur additional mileage (45p per mile) and time charges at a cost of £20 per hour. All veterinary fees are also the client’s responsibility. All such costs must be paid in full to The Mutt House within 7 days of completion of the booking. Where a vet is required in relation to an existing condition we will endeavor to use your usual veterinary practice or seek advice from them as to whether this is necessary. In an emergency resulting in the need for veterinary attention or treatment the boarder’s registered practice will be used or whichever is the nearest available practice.
18. If you request us to terminate our services once a booking has commenced , no refund will be given
19. Any additional expenses incurred by the boarder during the course of the booking must be repaid in full within 7 days of the end of the booking. This may include, but is not limited to, additional food, emergency home repairs emergency kennels and vets bills which will all be supported with receipts. Please note that the owners are responsible for any damage to the boarder's property by their dog and fully liable for any costs arising from that damage.
20. The following days are subject to special rates: all Bank and Public Holidays, Christmas Day, Boxing Day, New Years Eve, New Years Day, Good Friday, Easter Sunday and Easter Monday. An additional £10.00 per dog will be charged on each of these days.
21. If the client fails to collect the dog without informing the Company as to why, or abandons the pet, after 7 days the animal becomes the property of The Mutt House, who may rehome it. A daily rate of £25 will be applied for each additional day in this instance and the client will be billed for any further costs incurred ie food, bedding, medication needed by the dog until it is rehomed plus any transportation costs.
22. If a confirmed booking is subsequently cancelled, no refund of any deposit is payable. Cancellations wihtin 14 days of the start date, may result in payment of the remaining balance.

I HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS:

SIGNED………………………………......................................................

PRINT NAME……………………………….............................................

DATE………………………………...........................................……………

By clicking submit on any online Booking Form you are accceptinng these terms & conditions.