What our customers say ....

An email received from Amy, the owner of a Border Terrier who had his first visit with us the weekend of 31st July 2010 :-

“Hi

Just wanted to thank you both for taking such good care of Bullseye this weekend. It was such a relief to go away and know he was in such good hands.

Also thanks for the photos, they are pride of place on the fridge!

See you again soon”

(Sadly Amy lost little Bullseye later that year. He was a super little guest and we were so sad to hear this)

Alison sent this lovely email after her Great Dane Nellie had her first stay with us in February 2011 :-

We would like to thank both of you very much for taking such good care of Nellie whilst we were away, it's good to know that she was staying in a good home.  Next time we are away we won't worry about her so much.  Thank you for letting her sleep on your sofa and treating her as we do, as part of the family.  We have already recommended you to other dog owners.  Thanks again,"

Brian and Alison.

Brinley Beagle & Nellie Great Dane

Carla and Joe emailed us after their holiday in Tenerife:-

Hi Colin and Nicky

Huge THANK YOU again for looking after Nelly and Arthur so well.  They obviously had a brilliant time with you both!  They have hardly moved all day!  We will have no hesitation in recommending you to all our friends with 4 legged family members, we enjoyed our holiday so much more knowing they were in such good, experienced hands!

Will be checking your availability at the Mutthouse before we book our next holiday!

Lovely photos - thank you!

Best wishes

Carla, Joe, Nelly & Arthur

Buster, Arthur and Nellie

Lesley was afraid to leave Ben and Baxter with anyone except her sister. This is what she wrote to us after their stay here in April 2011 :-

Finally I can happily leave my dogs somewhere and go on holiday without a worry.

Baxter and Ben clearly had a wonderful time with lots of company and lots of exercise.

They were not too bothered about coming back home!

David and Sarah took the trouble to write to us after we had Indie for a trial day. They were clearly happy as they book her for a furhter fortnight just two weeks later!

Dear Colin and Nicky

Many thanks for looking after Indie last weekend. She must have enjoyed it as she slept for the rest of the week! We find it hard to conmtemplate putting her into boardig kennels as her previous owners left her after they went on holiday, not collecting her. What you have is great and we both feel happy that someone is taking the time and effort to look after her.

Many thanks. David and Sarah "

Tilly came for her first stay in September. Her owner, Amanda, had rescued her and was unsure how she would be with other dogs. Amanda kindly sent this email a few days later:-

I adopted Tilly 5 months ago, from the Ark, she came with some baggage that's for sure.   Being 45Kg and a dogue de bordeaux (turner & hooch fame) she's a big girl with a big bark.  It was stated that she had social issues with other dogs/animals.  Trying to find a company who would take Tilly (for holidays) was proving really difficult. I came across the Mutt house on google, sent an email being totally honest about Tilly and the potential risks and hazards.  
 
Colin and Nicky responded instantly via email and we chatted about Tilly and her 'adventures' we agreed for a consultation meeting.  Unfortunately on the first attempt, Tilly decided to hurt her leg (long story involving a horse) so we put it back another couple of weeks.  I wish in hindsight we could have met them on the first time. Colin greeted us both with a big smile and took a hold of Tilly (she can be wary of strangers, particularly men with beards!) out of my car took her in to their house and made a right old fuss of her.  Her first encounter with little skye (husky puppy already boarding) was very eventful, and within an hour, they were chasing each other around Colin & Nicky's front garden.  Since that day, Tilly has spent the whole day with Colin and Nicky and little Yoda (pug) she came back very happy, very tired and the best part... socialised.  Nicky and Colin worked wonders with her, they sent photos and even captured the moment of Tilly playing with Yoda on video and sent it through to me.  (I still cant believe its the same dog!)
 
You can see Colin and Nicky have a true passion for dogs, Colin understands them explicitly and Nicky is caring and provides that extra special kindness that helps when you are leaving your dog behind!  Would I recommend them?  No... only reason is that I want to make sure they have time to look after Tilly again!  
 
PS big thanks to skye and yoda also!! 
"

 

Helen sent this email after Biffy the Airdale's first visit in October 2013

Hi Colin

just a quick thank you for looking after Biffy. I wouldn't hesitate to use your 'services' again and will certainly recommend you. Biffy was very happy and calm when he came home and obviously enjoyed staying with you.

Thank you once again.

Helen

 

It is so rewarding to get feedback like this email from Cheryl the day after Patch stayed for the weekend in November 2013

Just a massive thank you to you both for looking after my boy" patchie". He is a little depressed to be home but it's just lovely knowing he has such a great time at yours. I'm so fussy where I leave patch and I am fully confident knowing that leaving him with you is like a 2nd home to him and you treat him like he was your own.Thanks to you I was able to enjoy my wedding day and relax knowing patch was in 5 star care and you have treated him so so well,thank you.
I also loved the fact he had an upstairs room, and was asleep on the sofa! really warmed my heart and how you socialise him, without a negative opinion just cos he is a staff, with their " staff" ways. 
How do I put a comment on your website? I'm so impressed i want others to know how great your service is.

Cheryl 

Karol was so pleased after George's first stay, she sent us this email:

Hi you two
Just wanted to thank you for making George so welcome in your home for the last 10 days. It is really pleasing to know you found him as funny and entertaining as we do. He obviously settled right in with you both and made himself right at home. This was evident in the way he greeted us at the door for a minute and then trotted right back inside :)
He was very calm and relaxed when we came home and has slept pretty much for the last 18hrs.
Thank you again and we will definitely be booking George with you again and have no hesitation in recommending your services.
George sends you a huge back leg flick lol.
Kind regards
Karol x